Cita APA (7th ed.)

Roberts, H. V., & Sergesketter, B. F. (1993). Quality is personal: A foundation for total quality management. The Free Press.

Cita Chicago (17th ed.)

Roberts, Harry V., i Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. Nueva York: The Free Press, 1993.

Cita MLA (9th ed.)

Roberts, Harry V., i Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. The Free Press, 1993.