APA (7th ed.) Citation

Roberts, H. V., & Sergesketter, B. F. (1993). Quality is personal: A foundation for total quality management. The Free Press.

Chicago Style (17th ed.) Citation

Roberts, Harry V., and Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. Nueva York: The Free Press, 1993.

MLA (9th ed.) Citation

Roberts, Harry V., and Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. The Free Press, 1993.