Citazione Stile APA (7a Edizione)

Roberts, H. V., & Sergesketter, B. F. (1993). Quality is personal: A foundation for total quality management. The Free Press.

Citazione stile Chigago Style (17a edizione)

Roberts, Harry V., e Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. Nueva York: The Free Press, 1993.

Citatione MLA (9a ed.)

Roberts, Harry V., e Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. The Free Press, 1993.