Cita APA (7th ed.)

Davenport, T. H. (1993). Process innovation: Reengineering work through information technology. Harvard Business School Press.

Cita Chicago (17th ed.)

Davenport, Thomas H. Process Innovation: Reengineering Work Through Information Technology. Boston: Harvard Business School Press, 1993.

Cita MLA (9th ed.)

Davenport, Thomas H. Process Innovation: Reengineering Work Through Information Technology. Harvard Business School Press, 1993.