rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: loyalty effect: the hidden force behind growth, profits, and lasting value
  name:
    name part: Reichheld, Frederick F
    role:
      role term: creator
    role:
      role term: author
  type of resource: text
  origin info:
    place:
      place term: US
    place:
      place term: Boston
    publisher: Bain
    date issued: 1996
    issuance: monographic
  language:
    language term: eng
  physical description:
    extent: 323 p
  note: last modification 19980403 00:00:00 Rodrigo Vera
  subject:
    topic: Administración de empresas
  subject:
    topic: Productividad
  subject:
    topic: SATISFACCION EN EL TRABAJO
  subject:
    topic: Clientes
  subject:
    topic: FIDELIDAD
  subject:
    topic: Consumidores
  classification: 658.4 REI
  related item:
    title info:
      title: Harvard Business School Press
  record info:
    record creation date: 980403
    record identifier: UCR5942