Cita APA (7th ed.)

Ziller, J. (1969). Service après-vente et marketing. Dunod.

Cita Chicago (17th ed.)

Ziller, J. Service Après-vente Et Marketing. París: Dunod, 1969.

Cita MLA (9th ed.)

Ziller, J. Service Après-vente Et Marketing. Dunod, 1969.