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| LEADER |
00000nam a2200000 a 4500 |
| 001 |
UCQ1516 |
| 003 |
CL-VaPUC |
| 008 |
980710e19960000CK |||||||||||||||||spa|d |
| 082 |
0 |
4 |
|a 658.4
|b REI
|2 21
|
| 100 |
0 |
|
|a Reichheld, Frederick F
|e author
|9 415255
|
| 245 |
1 |
3 |
|a El efecto de la lealtad: la fuerza oculta detrás del crecimiento, la rentabilidad y la creación de valor en las empresas
|
| 300 |
|
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|a 461 p
|
| 942 |
|
|
|c BK
|
| 945 |
|
|
|d 19980710 00:00:00
|a mvenant
|
| 260 |
|
|
|a Bogotá
|b Norma
|c 1996
|
| 650 |
|
0 |
|a Administración de empresas
|9 260833
|
| 650 |
|
0 |
|a Productividad
|9 335972
|
| 650 |
|
7 |
|a SATISFACCION EN EL TRABAJO
|2 CL-VaPUC
|9 334792
|
| 650 |
|
0 |
|a Clientes
|9 369499
|
| 650 |
|
7 |
|a FIDELIDAD
|2 CL-VaPUC
|9 372664
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| 650 |
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0 |
|a Consumidores
|9 315658
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| 583 |
|
|
|a last modification
|c 19980710 00:00:00
|k Rodrigo Vera
|
| 999 |
|
|
|c 272452
|d 272450
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| 952 |
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| 952 |
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