Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
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| Hlavní autor: | |
|---|---|
| Médium: | Kniha |
| Jazyk: | angličtina |
| Vydáno: |
Milwaukee
ASQ Quality Press
1997
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| Témata: | |
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| 082 | 0 | 4 | |a 658.8 |b VAV |2 21 |
| 100 | 0 | |a Vavra, Terry G |e author |9 419205 | |
| 245 | 1 | 0 | |a Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs |
| 300 | |a 490 p | ||
| 942 | |c BK | ||
| 945 | |d 19980921 00:00:00 |a aarredon | ||
| 260 | |a Milwaukee |b ASQ Quality Press |c 1997 | ||
| 650 | 0 | |a Administración de empresas |9 260833 | |
| 650 | 0 | |a Consumidores |9 315658 | |
| 650 | 0 | |a Comportamiento del consumidor |9 331318 | |
| 650 | 0 | |a Control de calidad |9 259714 | |
| 583 | |a last modification |c 20160307 12:31:32 |k Rodrigo Vera | ||
| 999 | |c 275300 |d 275298 | ||
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