Style de citation APA (7e éd.)

Timm, P. R. (1998). Customer service: Career succes through customer satisfaction. Prentice Hall.

Style de citation Chicago (17e éd.)

Timm, Paul R. Customer Service: Career Succes Through Customer Satisfaction. Upper Saddle River: Prentice Hall, 1998.

Style de citation MLA (9e éd.)

Timm, Paul R. Customer Service: Career Succes Through Customer Satisfaction. Prentice Hall, 1998.