Customer service: career succes through customer satisfaction

Ítems similars

• The Arthur Andersen guide to talking with your customers: what they will tell you about your business, when you ask the right questions
  per: Wing, Michael J
  Publicat: (1997)
• Uno por uno: herramientas para poner en práctica su plan de marketing
  per: Peppers, Don, et al.
  Publicat: (2000)
• Marketing de fidelización: estrategias para construir e incrementar la rentabilidad del cliente a largo plazo
  per: Simonato, Fernando R
  Publicat: (2009)
• Servicio al cliente
  per: Rokes, Beverly
  Publicat: (2003)
• Services marketing: integrating customer focus across the firm
  per: Zeithaml, Valarie A, et al.
  Publicat: (2000)