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| LEADER |
00000nam a2200000 a 4500 |
| 001 |
UCP5178 |
| 003 |
CL-VaPUC |
| 008 |
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| 082 |
0 |
4 |
|a 658.515
|b BER
|2 21
|
| 100 |
0 |
|
|a Berry, Leonard L
|e author
|9 433344
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| 245 |
1 |
3 |
|a Un buen servicio ya no basta: cuatro principios del servicio excepcional al cliente
|
| 300 |
|
|
|a 333 p
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| 942 |
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|
|c BK
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| 945 |
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|
|d 19990903 00:00:00
|a rbrito
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| 260 |
|
|
|a Bogotá
|b Norma
|c 1996
|
| 650 |
|
0 |
|a Control de calidad
|9 259714
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| 650 |
|
0 |
|a Gestión administrativa
|9 375217
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| 650 |
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0 |
|a Calidad total
|9 259929
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| 650 |
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0 |
|a Servicio al cliente
|9 320800
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| 583 |
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|a last modification
|c 19990903 00:00:00
|k Rodrigo Vera
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| 999 |
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|c 282970
|d 282968
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| 952 |
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|6 658_515000000000000_BER_1996
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|9 325672
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|d 2019-11-20
|i 3550672
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|w 2019-11-20
|y BK
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