Kaplan, R. S., & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Business School.
Citação do estilo Chicago (17ª ed.)Kaplan, Robert S., e David P. Norton. The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston: Harvard Business School, 2001.
Citação MLA (9ª ed.)Kaplan, Robert S., e David P. Norton. The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School, 2001.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.