APA (7th ed.) Citation

Wilson, R. W., & Harsin, P. (1998). Process mastering: How to establish and document the best known way to do a job. Productivity.

Chicago Style (17th ed.) Citation

Wilson, Ray W., and Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. s.l: Productivity, 1998.

MLA (9th ed.) Citation

Wilson, Ray W., and Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. Productivity, 1998.