Cita APA (7th ed.)

Wilson, R. W., & Harsin, P. (1998). Process mastering: How to establish and document the best known way to do a job. Productivity.

Cita Chicago (17th ed.)

Wilson, Ray W., i Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. s.l: Productivity, 1998.

Cita MLA (9th ed.)

Wilson, Ray W., i Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. Productivity, 1998.