Wilson, R. W., & Harsin, P. (1998). Process mastering: How to establish and document the best known way to do a job. Productivity.
Citace podle Chicago (17th ed.)Wilson, Ray W., a Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. s.l: Productivity, 1998.
Citace podle MLA (9th ed.)Wilson, Ray W., a Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. Productivity, 1998.
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