APA-referens (7:e uppl.)

Bustard, D., Kawalek, P., & Norris, M. (2000). Systems modeling for business process improvement. Artech House.

Chicago-referens (17:e uppl.)

Bustard, David, Peter Kawalek, och Mark Norris. Systems Modeling for Business Process Improvement. Boston: Artech House, 2000.

MLA-referens (9:e uppl.)

Bustard, David, et al. Systems Modeling for Business Process Improvement. Artech House, 2000.