Cita APA (7th ed.)

Bustard, D., Kawalek, P., & Norris, M. (2000). Systems modeling for business process improvement. Artech House.

Cita Chicago (17th ed.)

Bustard, David, Peter Kawalek, i Mark Norris. Systems Modeling for Business Process Improvement. Boston: Artech House, 2000.

Cita MLA (9th ed.)

Bustard, David, et al. Systems Modeling for Business Process Improvement. Artech House, 2000.