Bustard, D., Kawalek, P., & Norris, M. (2000). Systems modeling for business process improvement. Artech House.
Citazione stile Chigago Style (17a edizione)Bustard, David, Peter Kawalek, e Mark Norris. Systems Modeling for Business Process Improvement. Boston: Artech House, 2000.
Citatione MLA (9a ed.)Bustard, David, et al. Systems Modeling for Business Process Improvement. Artech House, 2000.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.