Citazione Stile APA (7a Edizione)

Jacka, J. M., & Keller, P. J. (2002). Business process mapping: Improving customer satisfaction. John Wiley.

Citazione stile Chigago Style (17a edizione)

Jacka, J. Mike, e Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. Nueva York: John Wiley, 2002.

Citatione MLA (9a ed.)

Jacka, J. Mike, e Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. John Wiley, 2002.