Rother, M., & Shook, J. (1999). Learning to see: Value stream mapping to create value and eliminate muda. The Lean Enterprise Institute.
Citação norma ChicagoRother, Mike, and John Shook. Learning to See: Value Stream Mapping to Create Value and Eliminate Muda. Brookline: The Lean Enterprise Institute, 1999.
Citação norma MLARother, Mike, and John Shook. Learning to See: Value Stream Mapping to Create Value and Eliminate Muda. The Lean Enterprise Institute, 1999.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.