Harmon, P. (2003). Business process change: A manager's guide to improving, redesigning, and automating processes. Morgan Kaufmann.
Tohutoru Kātū Chicago (17th ed.)Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann, 2003.
Tohutoro MLA (9th ed.)Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann, 2003.
Kia tūpato: Kāore pea ēnei kupu hautoa i te ōrite pū 100%.