APA (7th ed.) Zitazioa

Harmon, P. (2003). Business process change: A manager's guide to improving, redesigning, and automating processes. Morgan Kaufmann.

Chicago Style (17th ed.) Zitazioa

Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann, 2003.

MLA (9th ed.) Zitazioa

Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann, 2003.