Harmon, P. (2003). Business process change: A manager's guide to improving, redesigning, and automating processes. Morgan Kaufmann.
Citación estilo ChicagoHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann, 2003.
Cita MLAHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann, 2003.
Warning: These citations may not always be 100% accurate.