Harmon, P. (2003). Business process change: A manager's guide to improving, redesigning, and automating processes. Morgan Kaufmann.
Chicagoスタイル(17版)引用形式Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann, 2003.
MLA(9版)引用形式Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann, 2003.
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