Harmon, P. (2003). Business process change: A manager's guide to improving, redesigning, and automating processes. Morgan Kaufmann.
Chicago Style (17. basım) AtıfHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann, 2003.
MLA (9th ed.) AtıfHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann, 2003.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..