APA (7th ed.) Citation

Van Duyne, D. K., Landay, J. A., & Hong, J. I. (2003). The design of sites: Patterns, principles, and processes for crafting a customer-centered Web experience. Addison-Wesley.

Chicago Style (17th ed.) Citation

Van Duyne, Douglas K., James A. Landay, and Jason I. Hong. The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-centered Web Experience. Reading: Addison-Wesley, 2003.

MLA (9th ed.) Citation

Van Duyne, Douglas K., et al. The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-centered Web Experience. Addison-Wesley, 2003.