Cita APA (7th ed.)

Andersen, B. (1999). Business process improvement toolbox. ASQ Quality.

Cita Chicago (17th ed.)

Andersen, Bjorn. Business Process Improvement Toolbox. Milwaukee: ASQ Quality, 1999.

Cita MLA (9th ed.)

Andersen, Bjorn. Business Process Improvement Toolbox. ASQ Quality, 1999.