APA (7th ed.) Zitazioa

Andersen, B. (1999). Business process improvement toolbox. ASQ Quality.

Chicago Style (17th ed.) Zitazioa

Andersen, Bjorn. Business Process Improvement Toolbox. Milwaukee: ASQ Quality, 1999.

MLA (9th ed.) Zitazioa

Andersen, Bjorn. Business Process Improvement Toolbox. ASQ Quality, 1999.