Andersen, B. (1999). Business process improvement toolbox. ASQ Quality.
Chicago Style (17th ed.) CitationAndersen, Bjorn. Business Process Improvement Toolbox. Milwaukee: ASQ Quality, 1999.
ציטוט MLAAndersen, Bjorn. Business Process Improvement Toolbox. ASQ Quality, 1999.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.