Andersen, B. (1999). Business process improvement toolbox. ASQ Quality.
Chicagoスタイル(17版)引用形式Andersen, Bjorn. Business Process Improvement Toolbox. Milwaukee: ASQ Quality, 1999.
MLA(9版)引用形式Andersen, Bjorn. Business Process Improvement Toolbox. ASQ Quality, 1999.
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