Andersen, B. (1999). Business process improvement toolbox. ASQ Quality.
Tohutoru Kātū Chicago (17th ed.)Andersen, Bjorn. Business Process Improvement Toolbox. Milwaukee: ASQ Quality, 1999.
Tohutoro MLA (9th ed.)Andersen, Bjorn. Business Process Improvement Toolbox. ASQ Quality, 1999.
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