Tohutoro APA (7th ed.)

Andersen, B. (1999). Business process improvement toolbox. ASQ Quality.

Tohutoru Kātū Chicago (17th ed.)

Andersen, Bjorn. Business Process Improvement Toolbox. Milwaukee: ASQ Quality, 1999.

Tohutoro MLA (9th ed.)

Andersen, Bjorn. Business Process Improvement Toolbox. ASQ Quality, 1999.

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