Ould, M. A. (1995). Business processes: Modeling and analysis for re-engineering and improvement (1a. ed.). John Wiley.
Style de citation Chicago (17e éd.)Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. Chichester: John Wiley, 1995.
Style de citation MLA (9e éd.)Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. John Wiley, 1995.
Attention : ces citations peuvent ne pas être correctes à 100%.