Cita APA (7th ed.)

Ould, M. A. (1995). Business processes: Modeling and analysis for re-engineering and improvement (1a. ed.). John Wiley.

Cita Chicago (17th ed.)

Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. Chichester: John Wiley, 1995.

Cita MLA (9th ed.)

Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. John Wiley, 1995.