Ould, M. A. (1995). Business processes: Modeling and analysis for re-engineering and improvement (1a. ed.). John Wiley.
Chicago-Zitierstil (17. Ausg.)Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. Chichester: John Wiley, 1995.
MLA-Zitierstil (9. Ausg.)Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. John Wiley, 1995.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.