APA (7th ed.) Zitazioa

Ould, M. A. (1995). Business processes: Modeling and analysis for re-engineering and improvement (1a. ed.). John Wiley.

Chicago Style (17th ed.) Zitazioa

Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. Chichester: John Wiley, 1995.

MLA (9th ed.) Zitazioa

Ould, Martyn A. Business Processes: Modeling and Analysis for Re-engineering and Improvement. 1a. ed. John Wiley, 1995.