Cita APA (7a ed.)

Jackson, M. H., & Twaddle, G. (1997). Business process implementation building workflow systems (1a. ed.). ACM.

Cita Chicago Style (17a ed.)

Jackson, Michael H., y Graham Twaddle. Business Process Implementation Building Workflow Systems. 1a. ed. Harlow: ACM, 1997.

Cita MLA (9a ed.)

Jackson, Michael H., y Graham Twaddle. Business Process Implementation Building Workflow Systems. 1a. ed. ACM, 1997.