Cita APA (7th ed.)

Jackson, M. H., & Twaddle, G. (1997). Business process implementation building workflow systems (1a. ed.). ACM.

Cita Chicago (17th ed.)

Jackson, Michael H., i Graham Twaddle. Business Process Implementation Building Workflow Systems. 1a. ed. Harlow: ACM, 1997.

Cita MLA (9th ed.)

Jackson, Michael H., i Graham Twaddle. Business Process Implementation Building Workflow Systems. 1a. ed. ACM, 1997.