Citazione Stile APA (7a Edizione)

Jackson, M. H., & Twaddle, G. (1997). Business process implementation building workflow systems (1a. ed.). ACM.

Citazione stile Chigago Style (17a edizione)

Jackson, Michael H., e Graham Twaddle. Business Process Implementation Building Workflow Systems. 1a. ed. Harlow: ACM, 1997.

Citatione MLA (9a ed.)

Jackson, Michael H., e Graham Twaddle. Business Process Implementation Building Workflow Systems. 1a. ed. ACM, 1997.