Cita APA (7th ed.)

Ould, M. A. (2005). Business process management: A rigorous approach (1a. ed.). British Computer Society.

Cita Chicago (17th ed.)

Ould, Martyn A. Business Process Management: A Rigorous Approach. 1a. ed. Londres: British Computer Society, 2005.

Cita MLA (9th ed.)

Ould, Martyn A. Business Process Management: A Rigorous Approach. 1a. ed. British Computer Society, 2005.