Secrets of customer relationship management: it's all about how you make them feel

Slični predmeti

• Marketing de fidelización: estrategias para construir e incrementar la rentabilidad del cliente a largo plazo
  od: Simonato, Fernando R
  Izdano: (2009)
• Servicio al cliente
  od: Rokes, Beverly
  Izdano: (2003)
• Customers.com: how to create a profitable business strategy for the internet and beyond
  od: Seybold, Patricia B, i dr.
  Izdano: (1998)
• Manual de servicio y atención al cliente
  od: Ríos Nouveau, Rodrigo
  Izdano: (2009)
• The service profit chain: how leading companies companies link profit and growth to loyalty, satisfaction, and value
  od: Heskett, James L, i dr.
  Izdano: (1997)