Secrets of customer relationship management: it's all about how you make them feel

Lignende værker

• Marketing de fidelización: estrategias para construir e incrementar la rentabilidad del cliente a largo plazo
  af: Simonato, Fernando R
  Udgivet: (2009)
• Servicio al cliente
  af: Rokes, Beverly
  Udgivet: (2003)
• Customers.com: how to create a profitable business strategy for the internet and beyond
  af: Seybold, Patricia B, et al.
  Udgivet: (1998)
• Manual de servicio y atención al cliente
  af: Ríos Nouveau, Rodrigo
  Udgivet: (2009)
• The service profit chain: how leading companies companies link profit and growth to loyalty, satisfaction, and value
  af: Heskett, James L, et al.
  Udgivet: (1997)