Cita APA (7th ed.)

Havey, M. (2005). Essential business process modeling. O'Reilly Media.

Cita Chicago (17th ed.)

Havey, Michael. Essential Business Process Modeling. Sebastopol: O'Reilly Media, 2005.

Cita MLA (9th ed.)

Havey, Michael. Essential Business Process Modeling. O'Reilly Media, 2005.