Cita APA (7th ed.)

Madison, D. (2005). Process mapping, process improvement, and process management: A practical guide for enhancing work and information flow. Paton.

Cita Chicago (17th ed.)

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Los Angeles: Paton, 2005.

Cita MLA (9th ed.)

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Paton, 2005.