APA (7th ed.) Citation

Madison, D. (2005). Process mapping, process improvement, and process management: A practical guide for enhancing work and information flow. Paton.

Chicago Style (17th ed.) Citation

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Los Angeles: Paton, 2005.

MLA (9th ed.) Citation

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Paton, 2005.