Madison, D. (2005). Process mapping, process improvement, and process management: A practical guide for enhancing work and information flow. Paton.
Chicago-Zitierstil (17. Ausg.)Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Los Angeles: Paton, 2005.
MLA-Zitierstil (9. Ausg.)Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide for Enhancing Work and Information Flow. Paton, 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.