APA(7版)引用形式

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2006). Service management: Operations, strategy, and information technology (5th.ed.). McGraw-Hill.

Chicagoスタイル(17版)引用形式

Fitzsimmons, James A., , Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th.ed. Boston, USA: McGraw-Hill, 2006.

MLA(9版)引用形式

Fitzsimmons, James A., , Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th.ed. McGraw-Hill, 2006.