Cita APA (7th ed.)

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2006). Service management: Operations, strategy, and information technology (5th.ed.). McGraw-Hill.

Cita Chicago (17th ed.)

Fitzsimmons, James A., i Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th.ed. Boston, USA: McGraw-Hill, 2006.

Cita MLA (9th ed.)

Fitzsimmons, James A., i Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th.ed. McGraw-Hill, 2006.