Fitzsimmons, J. A., & Fitzsimmons, M. J. (2006). Service management: Operations, strategy, and information technology (5th.ed.). McGraw-Hill.
Citace podle Chicago (17th ed.)Fitzsimmons, James A., a Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th.ed. Boston, USA: McGraw-Hill, 2006.
Citace podle MLA (9th ed.)Fitzsimmons, James A., a Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th.ed. McGraw-Hill, 2006.
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