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Service management. Operations, strategy, and information technology

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Bibliographic Details
Main Authors:	Fitzsimmons, James A (Author), Fitzsimmons, Mona J (Author)
Format:	Book
Language:	English
Published:	Boston, USA McGraw-Hill 2006
Edition:	5th.ed.
Subjects:	Gestión de operaciones Gestión de la producción Control de calidad Toma de decisiones Investigación de operaciones Administración de empresas Planificación estratégica
Online Access:	Disponible Online
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