APA (7th ed.) Citation

Jeston, J., & Nelis, J. (2006). Business process management: Practical guidelines to succcesful implementations (1a. ed.). Elsevier.

Chicago Style (17th ed.) Citation

Jeston, John, and Johan Nelis. Business Process Management: Practical Guidelines to Succcesful Implementations. 1a. ed. Oxford: Elsevier, 2006.

MLA (9th ed.) Citation

Jeston, John, and Johan Nelis. Business Process Management: Practical Guidelines to Succcesful Implementations. 1a. ed. Elsevier, 2006.