Cita APA (7th ed.)

Jeston, J., & Nelis, J. (2006). Business process management: Practical guidelines to succcesful implementations (1a. ed.). Elsevier.

Cita Chicago (17th ed.)

Jeston, John, i Johan Nelis. Business Process Management: Practical Guidelines to Succcesful Implementations. 1a. ed. Oxford: Elsevier, 2006.

Cita MLA (9th ed.)

Jeston, John, i Johan Nelis. Business Process Management: Practical Guidelines to Succcesful Implementations. 1a. ed. Elsevier, 2006.