Cita APA (7th ed.)

Lofts, N. (2002). Process visualization. An exucutive guide to business progress design. John Wiley.

Cita Chicago (17th ed.)

Lofts, Norman. Process Visualization. An Exucutive Guide to Business Progress Design. Ottawa: John Wiley, 2002.

Cita MLA (9th ed.)

Lofts, Norman. Process Visualization. An Exucutive Guide to Business Progress Design. John Wiley, 2002.